HELP

Q: Where will my order ship from?

A: All of our shipments are sent from our shipping department located in Los Angeles, California. 

 

Q: What is your returns & exchanges policy? 

A: You can find our Returns & Exchanges Policy by visiting this page.

 

Q: How do I update my address? 

A: There are two ways to update your subscription information:

1. Using your customer portal link. You can access and update your subscription(s) by visiting your customer portal link which was included in the initial subscription confirmation email you received from info@darlingmagazine.org.

2. Logging in to your account. If you created an account on the Darling shop (shop.darlingmagazine.org), you can also access and update your subscription(s).

If you haven't created an account through our site, you can do so here. Please be sure to use the same email address you initially used to subscribe.

 

Q: How do I update my billing information?

A: There are two ways to update your subscription information:

1. Using your customer portal link. You can access and update your subscription(s) by visiting your customer portal link which was included in the initial subscription confirmation email you received from info@darlingmagazine.org.

2. Logging in to your account. If you created an account on the Darling shop (shop.darlingmagazine.org), you can also access and update your subscription(s).

If you haven't created an account through our site, you can do so here. Please be sure to use the same email address you initially used to subscribe.

 

Q: Where can I buy Darling near me?

A: To find a retail stockist near you, please check here.

 

Q: I am subscriber, where do I get access to my digital downloads?

A: When you first became a subscriber, you should have received an email from info@darlingmagazine.org that provided a link and password to access your digital downloads. If you are unable to find this email or need additional assistance regarding your digital downloads, please email us at subscription@darlingmagazine.org.

** Please note, after the release of a new issue we send out an email including an updated link and password to active subscribers where they can access the newly released digital download. The old link and password will no longer be valid.

 

Q: How do I cancel my quarterly subscription?

A: There are two ways to update your subscription information:

1. Using your customer portal link. You can access and update your subscription(s) by visiting your customer portal link which was included in the initial subscription confirmation email you received from info@darlingmagazine.org.

2. Logging in to your account. If you created an account on the Darling shop (shop.darlingmagazine.org), you can also access and update your subscription(s).

If you haven't created an account through our site, you can do so here. Please be sure to use the same email address you initially used to subscribe.

Once you have accessed your account, you can then cancel your quarterly recurring subscription from there.